Contact

For more informations, feel free to write us at info@ecocup-canada.ca

1 Buy
1.1 What's the minimum order quantity ?

Minimum order is around 100 or 150 cups depends of the size. Please visit each products Pages for more details.

 

1.2 I'm not sure of the quantity needed ?

Ad renting cups to yours for your event.

 

1.3 How long does it take to be delivered ?

Once the art proof approved, you will be delivered under 3 weeks.

 

2 Rent
2.1 What is the order deadline for renting cups ?

Renting cups could be delivered 48h in Montreal, 3 days in Quebec and 5 days in Canada.

 

2.2 Do I have to pay shipping fees when returning the cups ?

The return remains the responsibility of the customer. You can also choose to return the cups directly to our laundry.

 

3 Washing
3.1 Can I put my cups in the dishwahser ?

Absolutely ! Every year, we wash more than 800 000 cups in our dishwasher.

Cups' high quality allows you to wash them a hundred times.

 

3.2 How long does it take to wash the cups ?

Cups will be ready and washed in 3 days.
We also offer an express 24h service, visit Washing.

 

4 Print
4.1 I've placed my order, we'll you send me and artproof ?

Absolutely ! Once your design recieved (see Print), we'll send you a PDF artproof for approvation.

 

4.2 Do I have to adjust my design to the cups' shape ?

Definitely not ! With silkscreen printing process the cup turns around under the frame. Don't incline your design.
For a better result, see our templates in the Print section.

 

4.3 Which file type do I have to send you for printing ?

Please use one of the following files types : .ai, .psd,. png, .eps and please avoid the .jpeg files.
For more details, visit our section : Print.

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